RS MotorCare Refund & Returns Policy

Last Updated: June 2026

At RS MotorCare, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible products within 14 days of delivery provided that:

• The item is unused and in its original condition
• The item is returned in its original packaging
• You provide proof of purchase or order confirmation
• The product has not been opened, diluted, modified, or damaged after delivery

For hygiene and quality control reasons, we cannot accept returns on products that have been opened, used, or partially consumed unless they are defective.

Defective or Damaged Products

If your order arrives damaged, defective, incorrect, or unusable, please contact us within 7 days of receiving your order.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the defect or damage

Once the issue has been reviewed and approved, RS MotorCare may offer:

• A replacement product
• A repair (where applicable)
• A full refund

In accordance with the South African Consumer Protection Act, customers may be entitled to a repair, replacement, or refund for defective goods within six months of purchase.

Non Returnable Items

The following items cannot be returned unless defective:

• Opened detailing chemicals
• Used detailing products or accessories
• Clearance or sale items marked as non returnable
• Gift cards and promotional vouchers

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method used during checkout
• Processing times may vary depending on your bank or payment provider
• Refunds are typically processed within 5 to 10 business days after approval

Shipping Costs

If a return is due to customer preference, change of mind, or an incorrect purchase, the customer will be responsible for return shipping costs.

If the return is due to a defective, damaged, or incorrect item supplied by RS MotorCare, we will cover the reasonable return shipping costs.

Order Cancellations

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it will be subject to the standard returns process outlined above.

How to Request a Return

To initiate a return, please contact us with:

• Your full name
• Order number
• Reason for return
• Supporting photos if applicable

Email: rsmotorcarebusiness@gmail.com
WhatsApp: 066 326 8278

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact our support team.

RS MotorCare
Email: rsmotorcarebusiness@gmail.com
WhatsApp: 066 326 8278