RS MotorCare Shipping Policy

Last Updated: June 2026

Thank you for shopping with RS MotorCare. We are committed to delivering your order safely and efficiently throughout South Africa.

Order Processing

All orders are processed within 1 to 3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or unforeseen circumstances, processing times may be slightly longer. Customers will be notified if significant delays occur.

Shipping Areas

RS MotorCare currently ships nationwide within South Africa.

At this time, we do not offer international shipping.

Delivery Timeframes

Estimated delivery times after dispatch:

• Major Cities: 1 to 3 business days
• Regional Areas: 2 to 5 business days
• Remote Areas: 3 to 7 business days

Delivery timeframes are estimates only and may vary depending on the courier, weather conditions, public holidays, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

Any applicable shipping fees will be displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, WhatsApp, or SMS where available.

Customers can use this tracking information to monitor the progress of their delivery.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

RS MotorCare cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information.

Delayed Deliveries

While we work closely with our courier partners to ensure timely deliveries, occasional delays may occur due to:

• Weather conditions
• Public holidays
• High shipping volumes
• Customs inspections (where applicable)
• Factors beyond the courier's control

RS MotorCare is not liable for delays once an order has been handed over to the courier, but we will assist customers in resolving delivery issues where possible.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please provide:

• Your order number
• Photos of any damage (if applicable)
• A description of the issue

We will investigate the matter with the courier and work towards a suitable resolution.

Order Collection

Where collection options are offered, customers will be notified once their order is ready for collection.

Valid identification may be required upon collection.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

RS MotorCare
Email: rsmotorcarebusiness@gmail.com
WhatsApp: 066 326 8278

 

 

Additional Delivery Time Notice

Please add the following section under Delivery Timeframes:

Delivery Delays Beyond Our Control

While most orders are delivered within the estimated timeframes provided above, certain external factors beyond the control of RS MotorCare and our courier partners may result in extended delivery times.

These factors may include:

• Severe weather conditions
• Public holidays and peak seasonal periods
• High courier volumes
• Road closures or transport disruptions
• Remote delivery locations
• Operational delays within courier networks
• Customs inspections or regulatory delays where applicable

In rare circumstances, deliveries may take up to 20 business days from the date of dispatch.

RS MotorCare will make every reasonable effort to keep customers informed of any significant delays and assist in tracking and resolving delivery issues where possible.